/*
  Issue Tracker — Projeto #38 · Turma 2C
  Chave Única: P26-2C-7200-F0C5-B458-DA41
  CSS puro, mobile first, modo escuro via prefers-color-scheme.
*/

/* ---------- Tokens ---------- */
:root {
  color-scheme: light dark;
  --font: system-ui, -apple-system, "Segoe UI", Roboto, "Helvetica Neue", Arial, sans-serif;
  --mono: ui-monospace, SFMono-Regular, Menlo, Consolas, "Liberation Mono", monospace;

  --bg: #f4f6f9;
  --surface: #ffffff;
  --surface-2: #eef1f5;
  --text: #19202a;
  --muted: #566170;
  --border: #d8dde4;
  --border-strong: #b6bfcb;

  --accent: #2f55d4;
  --accent-hover: #2445b3;
  --accent-contrast: #ffffff;
  --accent-soft: #e5ebff;
  --focus: #1b4dd8;

  --danger: #b42318;
  --danger-soft: #fdecea;
  --success: #1a7f37;
  --success-soft: #e2f4e7;
  --warn: #7d5200;
  --warn-soft: #fff3d3;
  --info: #1f5fd1;
  --info-soft: #e4ecff;

  --discord: #4752c4;
  --discord-hover: #3b44a6;

  /* Estados */
  --st-aberto: #1f5fd1;
  --st-aberto-bg: #e2ebff;
  --st-em_analise: #6a3fc4;
  --st-em_analise-bg: #efe7ff;
  --st-aguardando: #8a5700;
  --st-aguardando-bg: #fff0cf;
  --st-resolvido: #1a7f37;
  --st-resolvido-bg: #dff3e5;

  /* Severidades */
  --sev-baixa: #34557d;
  --sev-baixa-bg: #e4ecf6;
  --sev-baixa-dot: #6b8fbf;
  --sev-media: #6a5200;
  --sev-media-bg: #fff2b8;
  --sev-media-dot: #d9ad00;
  --sev-alta: #8f3d00;
  --sev-alta-bg: #ffe1c4;
  --sev-alta-dot: #ee7614;
  --sev-critica: #a3161a;
  --sev-critica-bg: #ffdcdc;
  --sev-critica-dot: #dc262c;

  --radius: 12px;
  --radius-sm: 8px;
  --shadow: 0 1px 2px rgba(16, 24, 40, 0.05), 0 1px 3px rgba(16, 24, 40, 0.08);
  --shadow-hover: 0 4px 12px rgba(16, 24, 40, 0.1);
}

@media (prefers-color-scheme: dark) {
  :root {
    --bg: #0e1217;
    --surface: #161b22;
    --surface-2: #1e252e;
    --text: #e6e9ee;
    --muted: #9da7b4;
    --border: #2b333e;
    --border-strong: #404a58;

    --accent: #7f9dff;
    --accent-hover: #a0b6ff;
    --accent-contrast: #0b1020;
    --accent-soft: #1c2645;
    --focus: #a0b6ff;

    --danger: #ff8f86;
    --danger-soft: #3a1a1a;
    --success: #6fd38b;
    --success-soft: #13301d;
    --warn: #f2c25b;
    --warn-soft: #33280f;
    --info: #8db4ff;
    --info-soft: #1a2a4a;

    --st-aberto: #8db4ff;
    --st-aberto-bg: #1a2a4a;
    --st-em_analise: #c5aaff;
    --st-em_analise-bg: #2a1f47;
    --st-aguardando: #f2c25b;
    --st-aguardando-bg: #33280f;
    --st-resolvido: #6fd38b;
    --st-resolvido-bg: #13301d;

    --sev-baixa: #abc3e0;
    --sev-baixa-bg: #1f2a38;
    --sev-baixa-dot: #7d9fcc;
    --sev-media: #f3d36b;
    --sev-media-bg: #312a0b;
    --sev-media-dot: #e0b400;
    --sev-alta: #ffad6e;
    --sev-alta-bg: #3a2311;
    --sev-alta-dot: #f5842a;
    --sev-critica: #ff9898;
    --sev-critica-bg: #3d1517;
    --sev-critica-dot: #ff5257;

    --shadow: 0 1px 2px rgba(0, 0, 0, 0.4);
    --shadow-hover: 0 4px 14px rgba(0, 0, 0, 0.45);
  }
}

/* ---------- Base ---------- */
*,
*::before,
*::after {
  box-sizing: border-box;
}

html {
  -webkit-text-size-adjust: 100%;
}

body {
  margin: 0;
  min-height: 100vh;
  display: flex;
  flex-direction: column;
  font-family: var(--font);
  font-size: 1rem;
  line-height: 1.5;
  color: var(--text);
  background: var(--bg);
}

h1,
h2,
h3 {
  line-height: 1.25;
  margin: 0;
}

h1 {
  font-size: 1.5rem;
}

h2 {
  font-size: 1.1rem;
}

h3 {
  font-size: 1rem;
}

p {
  margin: 0;
}

a {
  color: var(--accent);
}

a:hover {
  color: var(--accent-hover);
}

img {
  max-width: 100%;
}

:focus-visible {
  outline: 3px solid var(--focus);
  outline-offset: 2px;
  border-radius: 4px;
}

/* destinos de foco programático (títulos, itens da linha do tempo) não precisam de anel */
[tabindex="-1"]:focus,
[tabindex="-1"]:focus-visible {
  outline: none;
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.skip-link {
  position: absolute;
  left: 0.75rem;
  top: -3rem;
  z-index: 100;
  padding: 0.5rem 0.9rem;
  background: var(--accent);
  color: var(--accent-contrast);
  border-radius: var(--radius-sm);
  font-weight: 600;
  text-decoration: none;
}

.skip-link:focus {
  top: 0.75rem;
  color: var(--accent-contrast);
}

.muted {
  color: var(--muted);
}

.prewrap {
  white-space: pre-wrap;
  overflow-wrap: anywhere;
}

.mono {
  font-family: var(--mono);
}

.icon {
  width: 1.1em;
  height: 1.1em;
  flex: none;
  fill: none;
  stroke: currentColor;
  stroke-width: 2;
  stroke-linecap: round;
  stroke-linejoin: round;
}

.clipboard-helper {
  position: fixed;
  top: 0;
  left: 0;
  width: 1px;
  height: 1px;
  opacity: 0;
  pointer-events: none;
}

/* ---------- Layout ---------- */
.container {
  width: 100%;
  max-width: 1120px;
  margin: 0 auto;
  padding: 0 1rem;
}

.main {
  flex: 1;
  padding-top: 1rem;
  padding-bottom: 2.5rem;
}

.main:focus {
  outline: none;
}

.topbar {
  background: var(--surface);
  border-bottom: 1px solid var(--border);
  position: sticky;
  top: 0;
  z-index: 10;
}

.topbar-inner {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.75rem;
  min-height: 60px;
  flex-wrap: wrap;
  padding-top: 0.4rem;
  padding-bottom: 0.4rem;
}

.brand {
  display: inline-flex;
  align-items: center;
  gap: 0.6rem;
  color: var(--text);
  text-decoration: none;
}

.brand:hover {
  color: var(--text);
}

.brand-logo {
  width: 32px;
  height: 32px;
}

.brand-text {
  display: flex;
  flex-direction: column;
  line-height: 1.15;
}

.brand-name {
  font-weight: 700;
  font-size: 1.05rem;
}

.brand-sub {
  font-size: 0.75rem;
  color: var(--muted);
}

.user-area {
  display: flex;
  align-items: center;
  gap: 0.6rem;
  flex-wrap: wrap;
}

.user-chip {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  min-width: 0;
}

.user-name {
  font-weight: 600;
  max-width: 12rem;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.footer {
  border-top: 1px solid var(--border);
  background: var(--surface);
  color: var(--muted);
  font-size: 0.85rem;
}

.footer-inner {
  padding-top: 1rem;
  padding-bottom: 1rem;
  display: grid;
  gap: 0.25rem;
}

.footer strong {
  color: var(--text);
}

.footer-sub {
  font-size: 0.78rem;
}

/* ---------- Avatars ---------- */
.avatar {
  display: inline-grid;
  place-items: center;
  flex: none;
  border-radius: 50%;
  object-fit: cover;
  background: var(--surface-2);
  color: var(--muted);
  font-weight: 700;
  overflow: hidden;
}

.avatar-sm {
  width: 24px;
  height: 24px;
  font-size: 0.7rem;
}

.avatar-md {
  width: 32px;
  height: 32px;
  font-size: 0.85rem;
}

.avatar-fallback {
  background: var(--accent-soft);
  color: var(--accent);
}

/* ---------- Buttons ---------- */
.btn {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  gap: 0.45rem;
  min-height: 42px;
  padding: 0.5rem 1rem;
  border: 1px solid transparent;
  border-radius: var(--radius-sm);
  font: inherit;
  font-weight: 600;
  line-height: 1.2;
  text-decoration: none;
  cursor: pointer;
  background: var(--surface);
  color: var(--text);
  transition: background-color 0.15s ease, border-color 0.15s ease, color 0.15s ease;
}

.btn:disabled,
.btn[aria-disabled="true"] {
  opacity: 0.6;
  cursor: not-allowed;
}

.btn-sm {
  min-height: 34px;
  padding: 0.3rem 0.7rem;
  font-size: 0.875rem;
}

.btn-lg {
  min-height: 50px;
  padding: 0.7rem 1.4rem;
  font-size: 1.05rem;
}

.btn-primary {
  background: var(--accent);
  color: var(--accent-contrast);
}

.btn-primary:hover:not(:disabled) {
  background: var(--accent-hover);
  color: var(--accent-contrast);
}

.btn-secondary {
  background: var(--surface);
  border-color: var(--border-strong);
  color: var(--text);
}

.btn-secondary:hover:not(:disabled) {
  background: var(--surface-2);
  color: var(--text);
}

.btn-ghost {
  background: transparent;
  border-color: var(--border);
  color: var(--text);
}

.btn-ghost:hover:not(:disabled) {
  background: var(--surface-2);
}

.btn-success {
  background: var(--st-resolvido);
  color: var(--surface);
}

.btn-success:hover:not(:disabled) {
  filter: brightness(1.08);
}

.btn-status {
  background: var(--surface);
  border-color: var(--border-strong);
  color: var(--text);
  justify-content: flex-start;
  text-align: left;
}

.btn-status:hover:not(:disabled) {
  background: var(--surface-2);
}

.btn-status::before {
  content: "";
  width: 0.65rem;
  height: 0.65rem;
  border-radius: 50%;
  background: var(--dot, var(--muted));
}

.btn-status.to-aberto {
  --dot: var(--st-aberto);
}

.btn-status.to-em_analise {
  --dot: var(--st-em_analise);
}

.btn-status.to-aguardando {
  --dot: var(--st-aguardando);
}

.btn-discord {
  background: var(--discord);
  color: #ffffff;
}

.btn-discord:hover:not(:disabled) {
  background: var(--discord-hover);
  color: #ffffff;
}

.btn-link {
  background: none;
  border: 0;
  padding: 0;
  min-height: 0;
  color: var(--accent);
  text-decoration: underline;
  font-weight: 600;
}

/* ---------- Cards, notices, flash ---------- */
.card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  box-shadow: var(--shadow);
  padding: 1rem;
}

.card + .card {
  margin-top: 1rem;
}

.card-title {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  margin-bottom: 0.85rem;
}

.card-title .count {
  font-size: 0.85rem;
  font-weight: 500;
  color: var(--muted);
}

.notice,
.flash {
  display: flex;
  align-items: flex-start;
  gap: 0.75rem;
  padding: 0.75rem 1rem;
  border-radius: var(--radius-sm);
  border: 1px solid var(--border);
  background: var(--surface-2);
  color: var(--text);
}

.notice + .notice {
  margin-top: 0.75rem;
}

.notice-warn,
.flash-warn {
  background: var(--warn-soft);
  border-color: var(--warn);
}

.notice-info,
.flash-info {
  background: var(--info-soft);
  border-color: var(--info);
}

.notice-closed {
  background: var(--st-resolvido-bg);
  border-color: var(--st-resolvido);
}

.flash-success {
  background: var(--success-soft);
  border-color: var(--success);
}

.flash-error,
.notice-error {
  background: var(--danger-soft);
  border-color: var(--danger);
}

.flash-region:not(:empty) {
  margin-bottom: 1rem;
}

.flash-text {
  flex: 1;
}

.flash-close {
  flex: none;
  border: 0;
  background: transparent;
  color: var(--text);
  font: inherit;
  font-size: 1.25rem;
  line-height: 1;
  width: 32px;
  height: 32px;
  border-radius: 50%;
  cursor: pointer;
}

.flash-close:hover {
  background: rgba(127, 127, 127, 0.18);
}

.notice-body {
  display: grid;
  gap: 0.5rem;
}

.loading {
  display: flex;
  align-items: center;
  gap: 0.6rem;
  color: var(--muted);
  padding: 1.5rem 0;
}

.spinner {
  width: 1.1rem;
  height: 1.1rem;
  border: 2px solid var(--border-strong);
  border-top-color: var(--accent);
  border-radius: 50%;
  animation: spin 0.8s linear infinite;
  flex: none;
}

@keyframes spin {
  to {
    transform: rotate(360deg);
  }
}

.empty {
  text-align: center;
  padding: 2rem 1rem;
  display: grid;
  gap: 0.75rem;
  justify-items: center;
  color: var(--muted);
}

.empty-title {
  color: var(--text);
  font-weight: 700;
  font-size: 1.05rem;
}

.empty-art {
  width: 56px;
  height: 56px;
  color: var(--border-strong);
}

/* ---------- Badges ---------- */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  padding: 0.12rem 0.55rem;
  border-radius: 999px;
  font-size: 0.78rem;
  font-weight: 600;
  line-height: 1.45;
  white-space: nowrap;
  border: 1px solid transparent;
  background: var(--surface-2);
  color: var(--text);
}

.badge-tech {
  background: var(--accent-soft);
  color: var(--accent);
  border-color: var(--accent);
}

.badge-author {
  background: var(--surface-2);
  color: var(--muted);
  border-color: var(--border);
  font-size: 0.72rem;
}

.sev::before,
.status::before {
  content: "";
  width: 0.5rem;
  height: 0.5rem;
  border-radius: 50%;
  background: currentColor;
}

.sev-baixa {
  color: var(--sev-baixa);
  background: var(--sev-baixa-bg);
}

.sev-baixa::before {
  background: var(--sev-baixa-dot);
}

.sev-media {
  color: var(--sev-media);
  background: var(--sev-media-bg);
}

.sev-media::before {
  background: var(--sev-media-dot);
}

.sev-alta {
  color: var(--sev-alta);
  background: var(--sev-alta-bg);
}

.sev-alta::before {
  background: var(--sev-alta-dot);
}

.sev-critica {
  color: var(--sev-critica);
  background: var(--sev-critica-bg);
  border-color: var(--sev-critica-dot);
}

.sev-critica::before {
  background: var(--sev-critica-dot);
}

.status-aberto {
  color: var(--st-aberto);
  background: var(--st-aberto-bg);
}

.status-em_analise {
  color: var(--st-em_analise);
  background: var(--st-em_analise-bg);
}

.status-aguardando {
  color: var(--st-aguardando);
  background: var(--st-aguardando-bg);
}

.status-resolvido {
  color: var(--st-resolvido);
  background: var(--st-resolvido-bg);
}

.code-chip {
  font-family: var(--mono);
  font-weight: 700;
  font-size: 0.85rem;
  letter-spacing: 0.02em;
  color: var(--muted);
}

/* ---------- Login / hero ---------- */
.hero {
  display: grid;
  gap: 1.5rem;
  padding: 1.5rem;
  margin-top: 0.5rem;
}

.hero h1 {
  font-size: 1.75rem;
}

.hero-lead {
  font-size: 1.05rem;
  color: var(--muted);
  max-width: 38rem;
}

.hero-copy {
  display: grid;
  gap: 1rem;
  align-content: start;
}

.hero-features {
  list-style: none;
  padding: 0;
  margin: 0;
  display: grid;
  gap: 0.5rem;
}

.hero-features li {
  display: flex;
  gap: 0.5rem;
  align-items: flex-start;
}

.hero-features .icon {
  color: var(--st-resolvido);
  margin-top: 0.2rem;
}

.hero-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
  align-items: center;
}

.hero-preview {
  background: var(--surface-2);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 1rem;
  display: grid;
  gap: 1rem;
  align-content: start;
}

.hero-preview-head {
  display: flex;
  flex-wrap: wrap;
  gap: 0.5rem;
  align-items: center;
}

.hero-preview-title {
  font-weight: 700;
}

/* ---------- Page head ---------- */
.page-head {
  display: flex;
  flex-wrap: wrap;
  align-items: flex-end;
  justify-content: space-between;
  gap: 0.75rem;
  margin-bottom: 1rem;
}

.page-head-text {
  display: grid;
  gap: 0.25rem;
}

.breadcrumb {
  margin-bottom: 0.75rem;
}

.breadcrumb a {
  display: inline-flex;
  align-items: center;
  gap: 0.3rem;
  font-weight: 600;
  text-decoration: none;
}

.breadcrumb a:hover {
  text-decoration: underline;
}

/* ---------- Totals ---------- */
.totals {
  display: grid;
  grid-template-columns: repeat(2, minmax(0, 1fr));
  gap: 0.75rem;
  margin-bottom: 1rem;
}

.total-card {
  display: grid;
  gap: 0.15rem;
  text-align: left;
  padding: 0.75rem 0.9rem;
  border: 1px solid var(--border);
  border-top: 4px solid var(--tc, var(--border-strong));
  border-radius: var(--radius-sm);
  background: var(--surface);
  color: var(--text);
  font: inherit;
  cursor: pointer;
  box-shadow: var(--shadow);
  transition: background-color 0.15s ease, box-shadow 0.15s ease;
}

.total-card:hover {
  box-shadow: var(--shadow-hover);
}

.total-card[aria-pressed="true"] {
  background: var(--tc-bg, var(--surface-2));
  border-color: var(--tc, var(--border-strong));
}

.total-card.total-aberto {
  --tc: var(--st-aberto);
  --tc-bg: var(--st-aberto-bg);
}

.total-card.total-em_analise {
  --tc: var(--st-em_analise);
  --tc-bg: var(--st-em_analise-bg);
}

.total-card.total-aguardando {
  --tc: var(--st-aguardando);
  --tc-bg: var(--st-aguardando-bg);
}

.total-card.total-resolvido {
  --tc: var(--st-resolvido);
  --tc-bg: var(--st-resolvido-bg);
}

.total-count {
  font-size: 1.75rem;
  font-weight: 700;
  line-height: 1.1;
  font-variant-numeric: tabular-nums;
}

.total-label {
  font-size: 0.85rem;
  color: var(--muted);
  font-weight: 600;
}

.total-card[aria-pressed="true"] .total-label {
  color: var(--tc);
}

/* ---------- Forms ---------- */
label,
legend {
  font-weight: 600;
}

input[type="text"],
input[type="search"],
select,
textarea {
  width: 100%;
  font: inherit;
  color: var(--text);
  background: var(--surface);
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-sm);
  padding: 0.55rem 0.7rem;
  min-height: 42px;
}

textarea {
  resize: vertical;
  min-height: 6rem;
  line-height: 1.5;
}

input:focus-visible,
select:focus-visible,
textarea:focus-visible {
  outline: 3px solid var(--focus);
  outline-offset: 1px;
  border-color: var(--focus);
}

[aria-invalid="true"] {
  border-color: var(--danger);
}

input[type="checkbox"],
input[type="radio"] {
  width: 1.1rem;
  height: 1.1rem;
  accent-color: var(--accent);
  margin: 0;
  flex: none;
}

.field {
  display: grid;
  gap: 0.35rem;
}

.field + .field {
  margin-top: 1rem;
}

.field-hint {
  font-size: 0.85rem;
  color: var(--muted);
}

.field-foot {
  display: flex;
  justify-content: space-between;
  gap: 0.75rem;
  font-size: 0.85rem;
}

.field-error {
  color: var(--danger);
  font-size: 0.875rem;
  font-weight: 600;
}

.field-error:empty {
  display: none;
}

.counter {
  margin-left: auto;
  color: var(--muted);
  font-variant-numeric: tabular-nums;
  white-space: nowrap;
}

.counter.is-over {
  color: var(--danger);
  font-weight: 700;
}

fieldset {
  border: 0;
  margin: 0;
  padding: 0;
  min-width: 0;
}

.sev-options {
  display: grid;
  gap: 0.5rem;
  margin-top: 0.35rem;
}

.sev-option {
  display: flex;
  align-items: flex-start;
  gap: 0.65rem;
  padding: 0.65rem 0.75rem;
  border: 1px solid var(--border-strong);
  border-radius: var(--radius-sm);
  background: var(--surface);
  cursor: pointer;
  font-weight: 400;
}

.sev-option input {
  margin-top: 0.2rem;
}

.sev-option:hover {
  background: var(--surface-2);
}

.sev-option:has(input:checked) {
  border-color: var(--accent);
  background: var(--accent-soft);
}

.sev-option:has(input:focus-visible) {
  outline: 3px solid var(--focus);
  outline-offset: 1px;
}

.sev-option-text {
  display: grid;
  gap: 0.2rem;
}

.sev-option-desc {
  font-size: 0.85rem;
  color: var(--muted);
}

.fieldset-invalid .sev-option {
  border-color: var(--danger);
}

.form-actions {
  display: flex;
  flex-wrap: wrap;
  gap: 0.75rem;
  align-items: center;
  margin-top: 1.25rem;
}

.form-error:not(:empty) {
  margin-top: 1rem;
}

.new-form {
  max-width: 760px;
}

/* ---------- Filters ---------- */
.filters {
  display: grid;
  gap: 0.75rem;
  margin-bottom: 1rem;
  padding: 0.85rem 1rem;
}

.filters .field + .field {
  margin-top: 0;
}

.filters label {
  font-size: 0.85rem;
}

.check {
  display: inline-flex;
  align-items: center;
  gap: 0.5rem;
  min-height: 42px;
  cursor: pointer;
}

.filters-actions {
  display: flex;
  align-items: flex-end;
  gap: 0.75rem;
  flex-wrap: wrap;
}

/* ---------- Ticket list ---------- */
.list-head {
  display: flex;
  justify-content: space-between;
  align-items: baseline;
  gap: 0.75rem;
  margin-bottom: 0.6rem;
}

.list-summary {
  font-size: 0.875rem;
  color: var(--muted);
}

.ticket-list {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  gap: 0.6rem;
  transition: opacity 0.15s ease;
}

.is-loading .ticket-list {
  opacity: 0.55;
}

.ticket-link {
  display: grid;
  gap: 0.4rem;
  padding: 0.85rem 1rem;
  background: var(--surface);
  border: 1px solid var(--border);
  border-left: 5px solid var(--edge, var(--border-strong));
  border-radius: var(--radius-sm);
  color: var(--text);
  text-decoration: none;
  box-shadow: var(--shadow);
  transition: box-shadow 0.15s ease, border-color 0.15s ease;
}

.ticket-link:hover {
  color: var(--text);
  box-shadow: var(--shadow-hover);
  border-color: var(--border-strong);
  border-left-color: var(--edge, var(--border-strong));
}

.ticket-link:hover .ticket-title {
  color: var(--accent);
}

.edge-baixa {
  --edge: var(--sev-baixa-dot);
}

.edge-media {
  --edge: var(--sev-media-dot);
}

.edge-alta {
  --edge: var(--sev-alta-dot);
}

.edge-critica {
  --edge: var(--sev-critica-dot);
}

.ticket-top {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.4rem 0.5rem;
}

.ticket-title {
  font-size: 1.02rem;
  font-weight: 700;
  overflow-wrap: anywhere;
}

.ticket-meta {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.3rem 1rem;
  font-size: 0.85rem;
  color: var(--muted);
}

.meta-item {
  display: inline-flex;
  align-items: center;
  gap: 0.35rem;
  min-width: 0;
  overflow-wrap: anywhere;
}

.is-resolved .ticket-title {
  color: var(--muted);
}

/* ---------- Ticket detail ---------- */
.ticket-head {
  display: grid;
  gap: 0.6rem;
  margin-bottom: 1rem;
}

.code-row {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.5rem;
}

.code-lg {
  font-family: var(--mono);
  font-weight: 700;
  font-size: 1rem;
  padding: 0.2rem 0.6rem;
  border-radius: var(--radius-sm);
  background: var(--surface-2);
  border: 1px solid var(--border);
  letter-spacing: 0.04em;
}

.ticket-head h1 {
  overflow-wrap: anywhere;
}

.badges {
  display: flex;
  flex-wrap: wrap;
  gap: 0.4rem;
}

.ticket-grid {
  display: grid;
  gap: 1rem;
  margin-top: 1rem;
}

.ticket-main,
.ticket-side {
  display: grid;
  gap: 1rem;
  align-content: start;
  min-width: 0;
}

.ticket-main .card + .card,
.ticket-side .card + .card {
  margin-top: 0;
}

.details {
  display: grid;
  gap: 0.65rem;
  margin: 0;
}

.details div {
  display: grid;
  gap: 0.1rem;
}

.details dt {
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--muted);
  text-transform: uppercase;
  letter-spacing: 0.04em;
}

.details dd {
  margin: 0;
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.4rem;
  overflow-wrap: anywhere;
}

.status-actions {
  display: grid;
  gap: 0.5rem;
  margin-top: 0.75rem;
}

.side-note {
  font-size: 0.875rem;
  color: var(--muted);
}

.side-note + .side-note {
  margin-top: 0.5rem;
}

/* ---------- Stepper (barra de progresso dos 4 estados) ---------- */
.progress {
  padding: 1rem 0.5rem;
}

.stepper {
  list-style: none;
  margin: 0;
  padding: 0;
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
}

.step {
  position: relative;
  display: flex;
  flex-direction: column;
  align-items: center;
  gap: 0.4rem;
  padding: 0 0.2rem;
  text-align: center;
  font-size: 0.78rem;
  color: var(--muted);
}

.step::before {
  content: "";
  position: absolute;
  top: 13px;
  right: 50%;
  width: 100%;
  height: 3px;
  background: var(--border);
}

.step:first-child::before {
  display: none;
}

.step-aberto {
  --sc: var(--st-aberto);
  --sc-bg: var(--st-aberto-bg);
}

.step-em_analise {
  --sc: var(--st-em_analise);
  --sc-bg: var(--st-em_analise-bg);
}

.step-aguardando {
  --sc: var(--st-aguardando);
  --sc-bg: var(--st-aguardando-bg);
}

.step-resolvido {
  --sc: var(--st-resolvido);
  --sc-bg: var(--st-resolvido-bg);
}

.step-dot {
  position: relative;
  z-index: 1;
  display: grid;
  place-items: center;
  width: 28px;
  height: 28px;
  border-radius: 50%;
  border: 2px solid var(--border-strong);
  background: var(--surface);
  color: var(--muted);
  font-weight: 700;
  font-size: 0.8rem;
}

.step-label {
  font-weight: 600;
  line-height: 1.25;
  overflow-wrap: break-word;
  hyphens: auto;
}

.step.is-done::before,
.step.is-current::before {
  background: var(--sc);
}

.step.is-done .step-dot {
  background: var(--sc);
  border-color: var(--sc);
  color: var(--surface);
}

.step.is-current .step-dot {
  background: var(--sc);
  border-color: var(--sc);
  color: var(--surface);
  box-shadow: 0 0 0 5px var(--sc-bg);
}

.step.is-current .step-label {
  color: var(--sc);
  font-weight: 800;
}

.step.is-done .step-label {
  color: var(--text);
}

.step.is-skipped .step-dot {
  border-style: dashed;
}

.step.is-skipped::before {
  background: var(--border-strong);
}

.step.is-skipped .step-label {
  text-decoration: line-through;
}

/* ---------- Linha do tempo ---------- */
.timeline {
  list-style: none;
  margin: 0;
  padding: 0;
  position: relative;
}

.timeline::before {
  content: "";
  position: absolute;
  left: 15px;
  top: 8px;
  bottom: 8px;
  width: 2px;
  background: var(--border);
}

.tl-item {
  position: relative;
  padding-left: 44px;
  padding-bottom: 1.25rem;
}

.tl-item:last-child {
  padding-bottom: 0;
}

.tl-item:focus .tl-content {
  border-radius: var(--radius-sm);
  background: var(--accent-soft);
  transition: background-color 1.2s ease;
}

.tl-marker {
  position: absolute;
  left: 7px;
  top: 4px;
  width: 18px;
  height: 18px;
  border-radius: 50%;
  border: 3px solid var(--mc, var(--border-strong));
  background: var(--mc, var(--surface));
  box-shadow: 0 0 0 4px var(--surface);
}

.tl-to-aberto {
  --mc: var(--st-aberto);
}

.tl-to-em_analise {
  --mc: var(--st-em_analise);
}

.tl-to-aguardando {
  --mc: var(--st-aguardando);
}

.tl-to-resolvido {
  --mc: var(--st-resolvido);
}

.tl-comentario .tl-marker {
  background: var(--surface);
  border-color: var(--muted);
  border-radius: 5px;
  width: 16px;
  height: 16px;
  left: 8px;
  top: 5px;
}

.tl-criado .tl-marker {
  box-shadow: 0 0 0 4px var(--surface), 0 0 0 6px var(--st-aberto-bg);
}

.tl-head {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.35rem 0.45rem;
  font-size: 0.92rem;
}

.tl-name {
  font-weight: 700;
  overflow-wrap: anywhere;
}

.tl-action {
  color: var(--muted);
  display: inline-flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 0.3rem;
}

.tl-time {
  color: var(--muted);
  font-size: 0.82rem;
}

.tl-time::before {
  content: "·";
  display: inline-block;
  margin-right: 0.3rem;
}

time[title] {
  text-decoration: underline dotted;
  text-underline-offset: 3px;
  cursor: help;
}

.tl-bubble {
  margin-top: 0.45rem;
  padding: 0.65rem 0.8rem;
  background: var(--surface-2);
  border: 1px solid var(--border);
  border-radius: 0 var(--radius-sm) var(--radius-sm) var(--radius-sm);
}

.tl-note {
  margin-top: 0.45rem;
  padding: 0.5rem 0.75rem;
  border-left: 3px solid var(--mc, var(--border-strong));
  background: var(--surface-2);
  border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
  font-size: 0.92rem;
}

.tl-note-label {
  display: block;
  font-size: 0.75rem;
  font-weight: 700;
  color: var(--muted);
  text-transform: uppercase;
  letter-spacing: 0.04em;
  margin-bottom: 0.15rem;
}

.description {
  font-size: 0.98rem;
}

/* ---------- Responsivo ---------- */
@media (min-width: 640px) {
  .container {
    padding: 0 1.5rem;
  }

  .main {
    padding-top: 1.5rem;
  }

  h1 {
    font-size: 1.75rem;
  }

  .totals {
    grid-template-columns: repeat(4, minmax(0, 1fr));
  }

  .filters {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .sev-options {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .card {
    padding: 1.25rem;
  }

  .step {
    font-size: 0.85rem;
  }
}

@media (min-width: 960px) {
  .filters {
    grid-template-columns: 1fr 1fr 2fr auto;
    align-items: end;
  }

  .hero {
    grid-template-columns: 1.2fr 1fr;
    padding: 2.25rem;
    align-items: center;
  }

  .hero h1 {
    font-size: 2.1rem;
  }

  .ticket-grid {
    grid-template-columns: minmax(0, 1fr) 320px;
    align-items: start;
  }

  .ticket-side {
    position: sticky;
    top: 80px;
  }
}

@media (max-width: 420px) {
  .brand-sub {
    display: none;
  }

  .user-name {
    max-width: 8rem;
  }

  .step-label {
    font-size: 0.7rem;
  }
}

@media (prefers-reduced-motion: reduce) {
  *,
  *::before,
  *::after {
    transition: none !important;
    animation-duration: 1.5s !important;
  }
}

@media print {
  .topbar,
  .flash-region,
  .status-actions,
  .comment-card,
  .filters {
    display: none;
  }
}